Firm Profile:
IndiaFirst is a young, vibrant and creative organization with a legacy of over 360 years of catering to the financial requirements of customers worldwide. We offer exciting opportunities to learn, contribute and build careers. We strongly believe in the philosophy of developing talent through enriching assignments. We aim to build a culture that seeks opportunities to grow. These opportunities will come from catering to our customer's needs. All we need to do is be alert by placing our customers ‘First' in everything we do.
Position: PhoneFirst Executive
Job Responsibilities:
• Answer inbound calls as well as assist customers who have
specific inquiries
• Build customer’s interest in the services and products offered by
the company
• Provide personalized customer service of the highest level
• Update the existing databases with changes and the status of each
customer/ prospective customer
• Liaising with other departments for resolving customer queries/ complaints
• Outbound calling for various Sales/ Non sales processes
Qualitative:
• Effective closure of the call
Quantitative:
• Managing the call duration within the targeted AHT
• Achieving the targeted quality score
Work Experience:
Freshers or Insurance/ Banking/ Finance/ Call Center experience preferable
Qualification: Graduate/ (12 + 3 = 15) years of formal education
Competencies:
• Basic computer knowledge/ technological skills
• Good verbal and written communication skills
• Ability to comprehend, capture as well as interpret basic customer information
• Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit
feedback to improve service, respond to requests for service/ assistance
• Punctuality
• Dependability to follow instructions as well as take responsibility for their actions and also keep
commitments
• Analyze the various parts of a problem properly and develop logical solutions
• Quality management - look for means of improving as well as promoting quality
• Ability to make efficient use of resources
• High level of motivation
• Team player
• Attention to detail
• A sound knowledge of telephone etiquette
NOTE: If you think the above values excite you and that you would like being a part of an organization that lives by them, then we invite you to join our ever growing family. In case of further queries you can write us at career.first@indiafirstlife.net
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