Position Title: Executive Level 1 - Assistant Director Performance Reporting
The Ministerial and Executive Services Branch (MESB) is a high profile and dynamic area that provides services and support to the Ministers and Parliamentary Secretary, the Executive and departmental staff in relation to ministerial, parliamentary and cabinet related processes. MESB is responsible for the Parliamentary Liaison Network in the state and territory offices and for the Departmental Liaison Officers.
MESB provides direct support to the Executive, including the Executive Committee and other internal and externalcommittees. MESB is also responsible for Better Business Services, a program of work looking at how Business Services Group can continue to improve and streamline its delivery of corporate services to departmental staff.
Position Overview:
This position is located in the Better Business Services Section in the Ministerial and Executive Services Branch in Business Services Group (BSG). The position is a part of a team that works with business areas across the department to develop and to support Better Business Services. To be successful in this role you will possess a high level of interpersonal and communication skills to effectively manage relationships and ensure the provision of timely and accurate information and advice to staff. You will also require sound coordination and planning skills, flexibility and adaptability to effectively manage a range of tasks and display good attention to detail.
An order of merit will be created for future vacancies. Successful applicants may be required to undergo a security clearance.
Specific Duties:
The successful applicant will work under the broad direction of a supervisor and will:
Provide leadership and manage staff in day-to-day activities including developing, coaching and mentoring staff and building commitment within the team to shared goals.
Undertake data analysis and collation including the development of performance reporting dashboards.
Develop BSG client satisfaction surveys and analyse and report on results.
Manage BSG Business Services Catalogue (iServe), draft policies and procedures, review and authorise content updates and provide usage reporting on iServe.
Review and monitor BSG Service Level Agreements, draft policies and procedures on their management and identify and monitor appropriate governance arrangements.
Prepare complex written briefing material for managers and Senior Executive Staff.
Display strong attention to detail.
Display a high level of interpersonal and communication skills to effectively manage internal relationships.
Work independently and effectively prioritise work and manage deadlines.
Adhere to the APS Values and Code of Conduct.
Demonstrate capability in line with the department’s Capability Development Framework and Work Level Standards attheEL1 level.
Additional Information:
Applications Close: Sunday 28 April 2013 at 12:00AM AEST
Contact Officer - Steven Weeks (02) 6264 2084
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