About us:
CenturyLink is the third largest telecommunications company in the United States. The company provides broadband, voice and wireless services to consumers and businesses across the country and advanced entertainment services under the CenturyLink™ Prism™ TV and DIRECTV brands. In addition, the company provides data, voice and managed services to business, government and wholesale customers in local, national and select international markets through its high-quality
advanced fiber optic network and multiple data centers.
Req ID: 8943BR
Location: WI,LA CROSSE 54601
Business Unit: Business & Consumer - Consumer Sales & Care
Position Classification: Non-Management
The Sales & Care Representatives are an integral part of our team as they are the front line voice to our customers. In this role you will be responsible for fielding inbound calls from potential and existing customers and selling our products and services.
Training for these positions will begin on March, 18, 2013
Job Requirements:
Responsible for fielding inbound calls from potential and existing customers and selling CenturyLink products and services on every call.
Performing credit reviews, establishing accounts in the billing system, and providing customer service and solutions to problems.
In addition to a base pay of $10.50/hour, Sales & Care Representatives are assigned monthly sales quotas and must maintain customer service quality expectations to attain additional targeted sales incentive, which is approximately $9,900 yearly for meeting 100% of the goal.
Minimum Qualifications:
- Ability to meet and exceed monthly sales quotas
- Terrific oral and written communications skills
- Strong customer focus
- Excellent punctuality and work attendance history
- Proficient in multi-tasking within several computer applications and databases
- Able to handle a high volume of phone calls in a structured environment
- Must be flexible to work various shifts, including Saturdays, evenings, and holidays as necessary
- Ability to pass a drug screen and background check
Preferred Qualifications:
- Prior sales experience in a customer-facing environment
- Experience in an inbound or outbound call center
- Work experience that reflects stability
Apply here.
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