Citibank announces for Service Banker !!

GCG - Service Banker-13001285

Description:

• Primarily serve the Citibanking customers on their day-to-day banking needs.

• Develop strong customer relationships and build customer loyalty through consistent delivery of error-free and timely service to meet customer needs.

• Take full ownership and provide solutions to customers’ problems and ensure satisfaction of problem resolution.

• Exercise due diligence in customer care to ensure good customer contact experience with Citibank, e.g. follow-up and call back to customers.

• Provide information on bank products and services and identify cross-selling opportunities.

• Support cross selling and referral efforts to contribute towards overall sales.

Qualifications

• IT Skills – Microsoft Applications (Excel, Word, Outlook).
• Verbal Reasoning – ability to understand and draw accurate conclusions from written or verbal information e.g. identify key facts quickly.
• Numerical Reasoning – ability to understand and draw quick conclusions from figures and financial information (e.g. risk assessment report, financial reports, graphs etc.)
• Inductive Reasoning – identifying links between component parts; abstract/conceptual thinking; see how something fits into a wider system (e.g. identifying cross selling opportunities) 

Details:

Primary Location: APAC-Philippines

Schedule: Full-time

Education Level: Bachelor's Degree

Shift: Day Job

Employee Status: Regular

Travel:No

For more details, click here.