KOTAK SECURITIES RECRUITMENT!!

POSITION: Voice & Accent Trainer (Speech Coach)

JOB CODE: CS05

Key Responsibilities and Accountabilities

1. Monitor calls on communication, soft skills, process & compliance parameters.
2. Provide coaching & feedback to enhance agent effectiveness on call.
3. Analyze audit data, compliance, communication & process related data. Prepare & implement action plans
4. Analyze the coaching / training needs of the agents & support them in delivery.
5. Participate in calibrations to ensure consistent scoring & feedback delivery approach.
6. Keep the reps updated on new process changes/updates, improvement initiatives.
7. Conduct compliance, communication & process awareness sessions for new hires.
8. Support floor training initiatives: resolution & communication /vitality trainings/RVP etc.
9. Develop action plans and report out the improvement process in business reviews.
10. Plan & run campaigns to drive awareness/improvements on compliance, communication & process.

Skills & Knowledge

1. Graduate/Post Graduate with 3 - 5 yrs experience which should include at least 2 yrs experience in voice and accent training
2. Should be excellent in written & oral communication skills
3. Result-oriented individual who can excel in a fast paced organization in a dynamic industry
4. Should possess an analytical bent of bind
5. Should have sound technical knowledge of English communication, annotations, syllables, punctuation etc.
6. Excellent in presentation feedback and coaching skills 
   
   
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