About us:
Ptex Solutions’ partners are at the heart of its successful practice. Through establishing strategic partnerships, the company provides cutting-edge fashion technology solutions. The company’s philosophy is reflected in its approach to partner
Freeborders, was the apparel industry’s PLM leader. Similar to Ptex Solutions, Freeborders had its roots in the fashion industry and software was developed by a team of apparel rather than IT professionals.
selection. Ptex Solutions’ first partner,
Position Title: Technical Support Analyst
Location: Mumbai
Job Summary:
He/she has effective communication skills, excellent listener, Quick learner, documents his/her work efficiently and is able to effectively troubleshoot complex problem and provide best optimum solution.
Responsibilities include, but are not limited to:
- Flexible to work in Shifts.
- In a L1, L2 capacity, log, analyze, escalate and drive the closure of client and Internal IT problem reported for products and services provided.
- Perform interactive remote access sessions with customers to resolve technical issues if any.
- Perform professional technical services at client sites including software installations, system upgrades and various other billable services as required.
- Prepare, Document and Manage issue logging system, Weekly Summary reports on issue log and timesheet.
- Effective oral and written communication in English for international customers.
- Moderate travel required periodically with short notice.
- Ensure effective customer handling, management and satisfaction.
- Required technical skills:
- Strong knowledge of Microsoft operating and database systems, including Windows Server 2008/2003, SQL Server 2008/2005.
- Knowledge in SQL Reporting / Crystal reports Preferred.
- Field experience with MS SQL, IIS and .NET
- Strong, demonstrable experience with data migration and Systems integration projects.
Qualifications:
- Graduation from any computer stream.
- 1+ year in a software application support environment.
Significant Assets:
- Previous customer technical support experience.
- Experience working in a software development environment.
- Domain Knowledge of apparel industry.
- Ability to work well with minimal supervision in a fast paced team environment and a Good Team player.
- Analytical, organized and detail and document oriented with Strong interpersonal skills.
NOTE: Candidates can send their resume to hr@ptexsolutions.com
TAGS: Freshers jobs | Part time jobs | Government Jobs | IT Jobs | Bank Jobs | Freelancer Jobs
Post a Comment
Note: Only a member of this blog may post a comment.