Company Profile:
At Lionbridge, we pride ourselves on our network of people. Great people work for us as employees, as translators, and as interpreters. Our more than 4,200 people across 26 countries
are supported by thousands more who enable our clients’ global success.
Position Title: Customer Support Representative
EDUCATION: PUC / Graduate
LOCATION: Bangalore, India
Experience: 0 -3 years
JOB DESCRIPTION:
- Would be supporting End Users to access Wireless Internet. Troubleshooting U.S customers
- Provide appropriate response and turnaround time for customer’s issue, coming in the form of e-mail and Voice calls
- Maintain the company’s knowledge base repository and continually update with new solutions and findings
- Reporting to Team Lead/Manager Service Delivery
QUALIFICATIONS:
- Require Basic knowledge on Windows Operating System
- Should have knowledge on ISP troubleshooting
- Basic Networking knowledge is added advantage
- Requires good oral and written communication skills in English
- Since this is a 24/7 function the candidate should be ready to work on a rotating shift schedule
- Must be able to follow the existing process and procedures with proper documentation of tickets and reporting requirements
- Strong problem solving and customer relation skills should be able to perform under pressure
- He/She should be a self-motivator and desire to learn newer technology
CONTACT US:
Please email your resume and salary requirements to hr@prontonetworks.com. Please indicate the position that you are applying for in the email subject line.
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