About us:
GLOBAL VISION WAS FOUNDED IN THE YEAR 2009 TO CONTROL CANCER & SAVE THE LIFE OF NEEDY CANCER PATIENTS BY MR.D.B.CHAND (CHAIRMAN), VISHNU ADHIKARI & TEJ CHAND.
ALL THREE ARE PROMINENT YOUNG BUSINESS LEADERS IN MUMBAI, INDIA.
GLOBAL VISION IS THE REGISTERED NON GOVERNMENT CHARITABLE ORGANIZATION WORKING FOR NEEDY CANCER PATIENTS.
Position Title: BUSINESS DEVELOPMENT MANAGER & OPERATIONS MANAGER
Location: Thane, Pune
The Candidate applying for this profile shou
ld have a good hand over Business Development Profile & shall be designated as Agency Manager (Should be from BPO background only)
Responsibilities:
• Overall responsible for process measurement & improvements.
• Ensure process compliance frame work is established.
• Develop and maintain service level agreement and KPI target.
• Make sure that the process improvement agenda are linked and targetted to words reaching the overall process objectives.
• Ability to interact even with international clients.
• Proven track record in BPO Sector (Domestic/International) Call Centre.
• Should have good contacts of BPO Industry.
• Ability to generate new clients to hand over the process
• B2B Market Experience.
• Own process improvement plans including tracking of progress & benefits.
• Manage improvement and transformation projects.
• Design and implement process control and end to end performing measurement with the Clients.
• Ensure Operational definitions are in place for service management to deliver measurements.
• Overall responsible for tracking of benefit realisation for each project according to plan.
Achievement:
Candidate Profile:
- Graduation is the Minimum Qualification required.
- Excellent stake holder, Management experience.
- Minimum experience of 4 to 7 years in process and people management in a BPO or similar experience.
- Ability to handle bottom line responsibility.
- Good leadership quality.
- Project Management skills.
- Process excellence skills.
- Good Communication skills and interpersonal skills
- Taking initiatives identifying what need to be done, doing before being asked or before the situation warrants it.
- Analytical and problem solving skills .
- Organisational, Time management and priority settings.
- Capacity to handle changes.
- Drive for result and be a catalyst for positive changes in time of new business activities and improvements.
- Convey a sense urgency and drive escalation to closures, be persistent despite obstacles and opposite.
- Good working knowledge of MS-Office. Words, Excel and PPT.
- Innovation and open minded sets on change.
- Structured thought process.
- Negotiation skills.
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