Openings for Support Engineer-PSO at SUBEX
Company Name: SUBEX
Job Designation: Support Engineer-PSO
Experience: 1-2 years
Responsibilities:
Resolve problems reported by customers by analyzing, simulating and fixing them.Track reported problems through the Problem
tracking system and generate the necessary reports, root cause analysis, etcInterface with customers to resolve customer
reported problems/bugs, etc remotely and when required, at the customer site.Take handover and carry out effective transition
of projects from implementation to support. Proactively work to take over new products into support and facilitate rapid
engagement of support business.Involve in the support framework development to enhance the support function and utilization
of available resources to enhance the value customers get from our products and solutions.Work closely with the development
team to bring the product bugs and change requests into product enrichment propositions.Proactively look for opportunities to
help customer utilize the features of the products.Carrying out trainings for customers both internal and externalAvailable
to support customers on a 24*7*365 basis when the situation demands.Readiness to take up new challenges as and when they
come.Groom and mentor junior engineers.
Education:
BE / B.Tech (Computer Science/Information Science) or equivalent degrees
Location:Bangalore
About us:
Subex Limited is a leading global provider of Operations and Business Support Systems (OSS/BSS) that empowers communications
service providers (CSPs) to achieve competitive advantage through Business Optimization and Service Agility - thereby
enabling them to improve their operational efficiency to deliver enhanced service experiences to subscribers.
The company pioneered the concept of a Revenue Operations Center (ROC™) – a centralized approach that sustains profitable
growth and financial health through coordinated operational control. Subex's product portfolio powers the ROC and its
best-in-class solutions enable new service creation, operational transformation, subscriber-centric fulfilment, provisioning
automation, data integrity management, revenue assurance, cost management, fraud management and interconnect / inter-party
settlement. Subex also offers a scalable Managed Services program and has been the market leader in Business optimization for
three consecutive years.
Subex and Subexians will deliver value to all the stakeholders (customers, shareholders, vendors, and Subexians) and will
attain excellence and leadership through such delivery of value. We will strive to support the stakeholders in all activities
related to us. We will endeavor to improve their business models and to enhance their revenues and profits. In short, we will
do our best to meet the expectations of all the stakeholders and to further their value proposition.
Apply Here:
Company Name: SUBEX
Job Designation: Support Engineer-PSO
Experience: 1-2 years
Responsibilities:
Resolve problems reported by customers by analyzing, simulating and fixing them.Track reported problems through the Problem
tracking system and generate the necessary reports, root cause analysis, etcInterface with customers to resolve customer
reported problems/bugs, etc remotely and when required, at the customer site.Take handover and carry out effective transition
of projects from implementation to support. Proactively work to take over new products into support and facilitate rapid
engagement of support business.Involve in the support framework development to enhance the support function and utilization
of available resources to enhance the value customers get from our products and solutions.Work closely with the development
team to bring the product bugs and change requests into product enrichment propositions.Proactively look for opportunities to
help customer utilize the features of the products.Carrying out trainings for customers both internal and externalAvailable
to support customers on a 24*7*365 basis when the situation demands.Readiness to take up new challenges as and when they
come.Groom and mentor junior engineers.
Education:
BE / B.Tech (Computer Science/Information Science) or equivalent degrees
Location:Bangalore
About us:
Subex Limited is a leading global provider of Operations and Business Support Systems (OSS/BSS) that empowers communications
service providers (CSPs) to achieve competitive advantage through Business Optimization and Service Agility - thereby
enabling them to improve their operational efficiency to deliver enhanced service experiences to subscribers.
The company pioneered the concept of a Revenue Operations Center (ROC™) – a centralized approach that sustains profitable
growth and financial health through coordinated operational control. Subex's product portfolio powers the ROC and its
best-in-class solutions enable new service creation, operational transformation, subscriber-centric fulfilment, provisioning
automation, data integrity management, revenue assurance, cost management, fraud management and interconnect / inter-party
settlement. Subex also offers a scalable Managed Services program and has been the market leader in Business optimization for
three consecutive years.
Subex and Subexians will deliver value to all the stakeholders (customers, shareholders, vendors, and Subexians) and will
attain excellence and leadership through such delivery of value. We will strive to support the stakeholders in all activities
related to us. We will endeavor to improve their business models and to enhance their revenues and profits. In short, we will
do our best to meet the expectations of all the stakeholders and to further their value proposition.
Apply Here:
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