The Company:
HireRight is a leading provider of on-demand employment background screening, drug and health screening and employment eligibility solutions that help employers automate, manage and control screening and related programs. More than one third of the Fortune 500, along with over 40,000 other companies,
trust HireRight to deliver customer-focused solutions that provide greater efficiency and faster results, leading to better hires. HireRight is headquartered in Irvine, California and has offices and affiliates around the world. HireRight is a strategic business unit of Altegrity, a holding company with a portfolio of market-leading decision intelligence and information companies.
Job Role: Enterprise Account Manager
Job ID: 05792
Nashville
Organization: KA3300 - Account Management
Schedule: Full-time
Responsibilities:
As an Enterprise Account Manager you will provide account management, project management, outcomes management, and relationship building of an assigned customer base. This role is responsible for full account management including client retention, driving client satisfaction, generating additional revenue from assigned clients, and demonstrating our products.
- Assure client retention through client satisfaction.
- Analyze client’s program, identify and suggest industry best practices with the overall goal of increasing revenue with the client.
- Act as an escalation point for client related issues and assist in creative problem resolution.
- Lead root cause analysis efforts associated with corrective action process.
- Monitor product performance.
- Facilitate contract renewals, thoroughly understand contractual obligations.
- Develop and maintain high-level relationships.
- Act as primary liaison with client upper management and maintain positive working relationships to understand customer’s goals, objectives, and direction.
- Present to internal and external audiences.
- Travel 20-30%.
Qualifications:
- 3-7 years’ combined experience in account management and sales with high revenue accounts.
- Professional demeanor, excellent written, and oral communication skills.
- Develop/maintain long-term business partnerships with clients.
- Strong presentation skills.
- Experience with MS Office Suite, MS Outlook preferred.
- Bachelor’s Degree in business, communication, project management, or related field.
Apply here.
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