Desktop Support Engineer - Bengaluru/Bengalore, Karnataka
Job Description
Morning Shift - 7AM to 3PM
General Shift - 9:30AM to 6:30PM
Afternoon Shift - 12:00PM to 9:00PM
Second Shift - 3:00PM to 12:00AM
Night Shift - 10:00PM to 7:00AM
Job Description
This Job will be on a Shift Role.
General Shift - 9:30AM to 6:30PM
Afternoon Shift - 12:00PM to 9:00PM
Second Shift - 3:00PM to 12:00AM
Night Shift - 10:00PM to 7:00AM
Candidate must be willing to work on all the above mentioned Shifts.
Technical support involving the support for desktop, point of sale (POS), EDC (card swiping machine), printers etc.,
Trouble shoot all incoming calls and try to resolve the same on telephone
Log user calls and give them a trouble ticket
Track calls
Assign severity level to each call
Track each call to resolution.
Generate call reports using the Service Desk tool provided.
Follow Process as per client guidelines
Maintain database of the various vendors with details such as contact person, telephone numbers, escalation matrix, response time and resolution time commitments etc.
Log calls with vendors (including Hardware, LAN/WAN and Firewall/Back-up software related issues requiring Vendor assistance/intervention)
Coordinate with the vendors and get the problems resolved.
Escalate problems, if required.
To Apply : CLICK HERE
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