Description:
AUGIRO is looking for "Customer Support Executives" with a proven track record of handling customer calls around technology solutions and / or software products. In this role, you will be the first level support executive that Aurigo's global customers will contact and you will responsible for helping them resolving their queries/issues on Aurigo's software products. In certain areas where support
requirements are more complex, you will need to escalate it to Level 2 and coordinate with the product management teams, engineering teams and partner technical support centres (Microsoft, SAP, Oracle) in resolving Customers queries/issues.
Location: Bangalore
Job Code : CSINQA
Responsibilities:
- You must have the ability to act as a mediator between Aurigo's customer and Engineering team in resolving customer queries/issues in a calm yet swift manner.
- You must have the ability to understand Customer functional queries/issues and translate them into technical terms for the engineering team.
- You will be fully responsible for bringing customer queries/issues to a closure and meeting our stringent guidelines for customer satisfaction.
- Bachelors degree or higher in a technical discipline, such as computer science, computer engineering, electronics, etc.
- 2-3 yrs Production Support experience, preferably on Level 2 support.
- Functional knowledge in the Construction or Financial domain is highly desirable.
- Hands on experience on Dynamics AX 4.0/2009. Knowledge of SQL, .Net, Web technologies is desired.
- Excellent written and verbal English language skills are an absolute must.
- Your compensation will be competitive with the industry, and you will be working on leading edge technology.
Apply here.
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