Job Role: American Express Bilingual Sales AgentJob ID: 671080
Category: Sales
Location: Oshawa, Ontario, Canada
Status: Full-time, Permanent
Location: Oshawa, 1189 Colonel Sam Drive
Call Centre / Department Hours: Mon-Fri 9am-7pm
Days of Week Required: Monday through Friday
Level / Grade: 4
Minimum Hours per Week: 32
Assigned Recruitment Specialist: Maureen Herman
Job #: 671310
JOB DETAILS:
Main responsibilities include building rapport with the business owner, having interactive conversations, supplying the client with unique/relevant benefits of the card to their business, achieving sales quotas and operational/productivity metrics.
New leads are supplied weekly and calls are made using an automatic dialer. This is a non-technical role and requires basic computer knowledge and data input.
SPECIFIC RESPONSIBILITIES:
- Places outbound calls to small businesses using a professional, consultative approach to discuss charge card needs and sells the benefits of Amex products.
- Sells the charge card offerings and benefits, build long term and profitable customer relationships by understanding customers' needs. Offering information, insight and recommendations on appropriate Amex product. Sells the right product to meet the customer's needs.
- Understands the Amex products and maintains a working knowledge of all pertinent products and services.
- Keeps up to date and informed on competitive card products.
- Utilizes available tools and resources as designed to enhance navigation, and overall efficiency while on the call
- Meets specific performance standards and quality targets.
- Adheres to professional/department/divisional practices, standards, processes and controls to achieve operational excellence.
- Contributes to the center Metric goals by achieving the individual targets
Education/Knowledge: High School Graduation or equivalent; General knowledge of windows-based applications
Experience / Skill:
- Customer centric, ability to effectively communicate with a diverse range of small businesses
- Strong business acumen, insightful, ability to apply good judgement based on customer’s needs
- Minimum 1 year experience working in a commissioned based sales environment, preferably involving telephone
- High energy, ability to communicate with clarity over the telephone
- Ability to identify sales opportunities by confidently offering products and services to meet customer needs
- Ability to work in a statistically driven environment, measured by call quality, sales, call compliance and productivity goals
- Highly motivated and sets increasingly challenging personal standard of excellence beyond that required by management
- Basic computer skills required
- Must be fluent in both French & English
Apply here.
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