About company:
We are currently seeking a tech savvy customer service representative (we call them Tier 1 Technical Support Specialists!) who has a passion for helping customers with their questions.
Enquiries may come through calls, chats and tickets and this role will be responsible for the initial contact including identifying customer needs, gathering missing information, troubleshooting and escalating to the appropriate resources if they are unable to address the situation.Company Name: Softcom Technologies
Job Role: Tier 1 Technical Support Specialist
Qualifications:
- Excellent communication and interpersonal skills, fluent written and spoken English is a must!
- 2+ years in a customer care role
- Must be familiar with internet terminology and basic system operations
- Ability to problem solve with attention to detail and accuracy
- Must have demonstrated follow up skills
- Must work well in a team environment, as well as independently
- Ability to work in a fast paced environment, can prioritize and remain focused
- Adapts well to changes and strives for continuous improvement
- If you or someone you know is interested in this role, please forward your cover letter, resume and salary expectations to careers@softcom.com. We thank all applicants for their interest, however, only those selected for an interview will be contacted. No agencies please.
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