Company Profile:
Bunchball is the industry leader in gamification. We shipped the first gamification solution in the marketplace back in 2007 continue to work with some of the largest consumer and B2B companies in the world.
Our customers include Warner Bros., Comcast, NBC Universal, ABC Television, Stella & Dot and LiveOps among many others. These companies use Bunchball's Nitro gamification platform, and its powerful analytics solution, to create customized, actionable and scalable user experiences for consumers, employees and partners. Job Role: Technical Account Manager
Department: Sales
Company Name: BunchBall
Location: Redwood City, CA
Responsibilities:
- Provide implementation training, consulting services, and best practices to clients.
- Work with business leaders to develop strategy including best practices, program optimizations, and analysis. Identify, drive and optimize the revenue flow from renewals to upsell opportunities.
- Prioritize tactical problem solving against architecture and strategy recommendations to meet company and customer business objectives.
- Coordinate among cross functional groups to identify challenges and recommend solutions in a prescriptive manner.
- Provide clear, concise translations of customer needs and feedback to internal groups by creating an account plan with milestone for launch, ongoing support, and overall account growth.
- Perform implementation reviews, evangelize new product features and ensure the prompt and proper resolution of technical challenges.
- Improve product feature offerings by providing client feedback to internal cross-functional teams including Product Development and Engineering.
- Work with sales account managers in a pre-sales context to provide engagement strategy, presentation support, and review contract terms.
- Work with our product team and engineers to grow a deep understanding of our platform and product capabilities.
- BA/BS degree (In lieu of degree, 4 years relevant work experience).
- 5 years in a Professional Services, Implementation, or Client Service role with experience in a customer-facing role in the SaaS space.
- 3 years of relevant work experience in internet and related technologies.
- At least 5 years of production experience in Internet/New Media or related areas.
- Familiar with a variety of relevant concepts and technologies (i.e. Flash and ActionScript, JavaScript, HTML and CSS; Server-side languages -Java, PHP, Perl, Ruby, Python, ASP and the use of third party Web APIs).
- Experience working in a matrix or startup environment where you were both strategic and hands-on
- Significant experience providing detailed updates to customers while engendering respect and building rapport
- Logical intelligence to quickly absorb comprehensive details of our unique software platform
- A wide degree of creative problem solving and latitude is expected.
- Proactive in all aspects of your role.
- Drive your work to completion by facilitating productive, results oriented conversation.
- Eager to learn new methods and technologies for getting the job done and keep up to date on the latest trends and methodologies in your craft.
- Exceptional customer and project management skills with the ability to multi-task with a track record of handling multiple customers and streams of work, ensuring customer satisfaction and retention. Outstanding business sense, problem-solving, leadership, communication and technical skills.
Click here for more information & to apply.
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