Quality and Training Manager(6B)-Noida

Company Profile:

Steria delivers IT enabled business services and is the trusted transformation partner for private and public sectors organisations across the globe. By combining in depth understanding of our clients' businesses with expertise in IT and business process outsourcing, we take on our clients'

challenges and develop innovative solutions to address them efficiently and profitably. Through our highly collaborative consulting style, we work with our clients to transform their business, enabling them to focus on what they do best.

Job Role: Quality and Training Manager (6B)

Location: Noida

Job type : Support Functions

Experience : 8-10 years

Job Title / Proposed Level : Quality and Training Manager (6B)Business

Shift Timings: UK Shifts

Qualification: Minimum Bachelors

Experience: 8-10 years

Primary Skills: BPO Operations and Quality, Six Sigma Certified, Transactional quality and exposure to six sigma, Green Belt Certified, Open to working in shifts, will report into AVP

Secondary Skills: Team management, Attrition management, SLA management.

Responsibilities:

Ensure client quality SLA’s are met
Monitor Quality – Contractual across service
Implement Process excellence initiatives
Continuous Improvement and Lessons learnt
Ensure productivity gains and improved service levels are delivered
Co-ordinate to maintain and update procedural documentation
Liaise with counterparts to write Change controls, identify areas of negotiations, impact analysis and negotiate impacts with the counterparts.
Document learning/s
People Management
Resource Planning and availability at a daily level
Advise and mentor team members
Develop training plan at the team and individual level
Work towards adherence of Internal and External Compliance requirements
Should be Six Sigma Certified (atleast GB Certification)

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Quality and Training Manager(6B)-Noida

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