About Company:
Column Technologies was recognized in 2012 as a 'Sample Vendor' by research firm Gartner for its Hype Cycle for Smart Government 2012 report. The company was named in the Cross-Agency Case Management Category.
In 2011, BMC Software named Column Technologies the “FY10 Top ESM North American Solution Provider: Commercial. Inc. magazine named the company to its annual Inc. 5000.In 2008, Crain’s Chicago Business added Column to their “Fast Fifty” list of Chicago’s fastest growing companies. In 2007, Column Technologies joined the VAR 500, a ranking of companies by gross revenue from IT solution sales.
Job Role: Practice Manager-Remedyforce/FootPrints
Category: Information Technology
Department: Remedyforce/FootPrints
Location: Chicago, IL or New York, NY, United States, North America
Job Type: Full Time
Education: 4 Year Degree
Job Description:
The Practice Manager for consulting is responsible for the consulting productivity and services efficiency within the Practice. Extensive travel will be required. Your responsibilities will include but are not limited to:
Consulting productivity involves the billability of all consultants residing within the region.
Services (consulting) efficiency represents projects that are completed on-time (based on the Column/Customer SOW and agreed upon Change Requests).
Project Efficiency (Role Responsibilities situation): Another major responsibility of the Practice Manager is to ensure projects (engagements) that occur within the region are being completed according to the engagement schedule (designated within the SOW and adjusted through the Change Requests).
Responsibilities:
- Scheduling
- Presale Support
- Project Resource Allocation
- Employee Hiring
- Employee Termination
- Strong written and verbal communication skills
- Bachelor’s degree or equivalent in Computer Science, Business, or related subject area
- 3 - 5 years of project lead experience
- 3 – 5 years of experience in a customer-facing environment
- Ability to handle multiple competing priorities in a fast-paced environment
- SQL knowledge (Including writing basic queries)
- Basic programming knowledge and understanding
- Technical Service desk experience (Understands how service requests are handled)
- Exceptional customer service skills (Ability to manage expectations, outgoing, and keeps customer engaged)
- Understanding of various Web technologies (.NET web based applications, IIS, Web Services, etc.)
- Understanding of Microsoft server technologies (SQL 2005 and above, Server 2003 and above)
- Knowledge of Reporting technologies is a plus (SQL Reporting Services, Crystal Reports, etc.)
- Working knowledge of ITIL best practice processes
- Ability to work with various teams in a global organization.
- Management experience in a professional services organization
- Experience in managing ITSM projects, scoping experience, as well as technical ITSM experience is a plus
- Candidates should have proven experience in growing existing business units through pre-sales activities, supporting sales teams, etc.
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