About us:We assist in enrollment and billing services, while helping patients get the medical coverage, financial assistance and social services benefits they need.
Job Role: Patient Account Representative
Location: Louisville, Kentucky
Job Description:
Schedule: Monday - Friday, and rotating weekends
- 3 days in office and 2 days onsite at hospital 10:30am to 7:00pm
- Rotating weekend hours 2:00pm to 10:30pm
- The goal of the Patient Account Representative is to successfully resolve accounts by contacting patients by telephone and screening them for State, County and Federal assistance programs.
- Screen patients for eligibility programs on the State and Federal levels
- Identify all areas of patients’ needs and direct them to the appropriate agency for assistance
- Start the application process when possible
- Advise patients of the appropriate assistance program(s) to best suit their individual needs
- Provide detailed instructions to patients in regard to securing all available program benefits
- Advise patients of program time limitations and ensure that all deadlines are met
- Complete all necessary steps in locating patients and involving the outside field staff when necessary
- Obtain all necessary information from patients upon the initial contact when possible
- Record thorough and accurate documentation on patient accounts in the CUBS system; all documentation in the CUBS system should be clear and concise
- High school diploma or equivalent is required
- Bachelor’s degree is preferred but not required
- Medical assistance program knowledge is preferred
- Proficient PC knowledge and the ability to type 30-40 wpm
- Ability to effectively work and communicate with coworkers, patients, and outside agencies
- Ability to present oneself in a courteous and professional manner at all times
- Ability to stay on task with little or no management supervision
- Demonstrate initiative and creativity in fulfilling job responsibilities
- Excellent organization skills
- Ability to prioritize multiple tasks in a busy work environment
- Reliability of task completion and follow-up
- Must be able to sit for extended periods of time
All your information will be kept confidential according to EEO guidelines.
Apply here.
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