About us:
Huntsman is a global manufacturer and marketer of differentiated chemicals. Its operating companies manufacture products for a variety of global industries, including chemicals, plastics, automotive, aviation, textiles, footwear, paints and coatings, construction, technology, agriculture, health care, detergent, personal care, furniture, appliances and packaging.
Job Role: Customer Service Advisor I
Job Code: HOU-CFC-02-2013
Exemption: Non-Exempt
Location: The Woodlands Administrative HQ TX US 77380
Offer Relocation: No
Order Management: Manage the day-to-day relationships and orders for identified customer accounts, ensuring proficient and knowledgeable customer service is provided with a sense of integrity and trust. Manage any issues that may arise in a timely manner towards resolution. Providing regular feedback and proactive communication to the customer and/or sales regarding the status of the accounts. Effectively and proactively manage order blocks. Perform all job duties by following required company and/or department processes in handling customer issues, product returns, complaints, quotes, documentation requests, same-day order entry and data maintenance.
Employee Activities: Effectively and efficiently manage workload including order count, call and email volumes, including proficiency in multi-tasking, resolving competing priorities, meeting requested deadlines, troubleshoot issues, and provide excellent written and verbal communication with required parties. Follow instructions and perform other duties as may be assigned by supervisor and/or manager. Arrive to work at scheduled start time.
Support Management: Provide assistance to ther Customer Service Advisors and/or groups to assure adequate coverage of accounts during planned and unplanned short-staffed situations and/or during implementations.
General Responsibilities:
- Follows instructions and performs other duties as may be assigned by supervisor.
- Assists other employees in accomplishment of Huntsman company goals.
- Participates in and completes company-required training programs.
- Participates in Environmental, Health and Safety initiatives as set forth by the company.
Education and Work Experience Requirements:
A high school diploma or equivalent in a Technical / Business or related field with 2+ years related experience. An Associate's Degree or higher in a Technical / Business or related field with 6+ months related experience is preferred.
Special Qualifications (Training, Technical skills, etc.):
- Must have a level of proficiency with Internet, Email, and Microsoft programs.
- Strong interpersonal skills including the ability to handle and manage conflict is required.
- Possess good organizational skills.
- High ability to multitask and prioritize workload and achieve objectives in a timely manner is required.
- Ability to think independently, make decisions, and influence outcomes is required.
- Strong telephone skills, typing ability, accurate data entry skills and ability to communicate clearly both written and orally is essential.
- Knowledge of international business is helpful.
- Prior experience as a Customer Service Advisor is helpful.
Benefits:
The successful candidate will receive a competitive salary and will be eligible to participate in a comprehensive benefits package which includes: medical, vision and dental, basic life insurance, AD&D insurance, 401k and pension plan.
Submit your resume.
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