Company Profile:
The CH2M HILL enterprise is built on honesty, ethics, morals, and safety. Our founders strongly believed in doing the right thing for our clients and for our employees. Over a half century later, those values still play a big role in who we are and how we conduct our business.
Job Role: IT Manager Europe
Location: Krakow, Poland
Requisition #: 49931BR
Employment Type: Full Time
Travel Percentage: 11% to 25%
Qualifications:
- Supervise regional IT staff across Europe
- Performs strategic planning functions for region
- Prepares IT budgets and monitors financial performance of recovery centers
- Determines procurement strategies for hardware
- Works closely with Regional management team and Business Group managers to determine needs and ensure appropriate deployment of IT resources
- Provides IT training to end users
- Educates end users on IT issues
- Keeps up with technical advancements and matches to local needs
- Manages support requirements for remote offices
- Oversees the LAN resources
- Provides technical transfer between staff
- Networks with peers throughout the firm
- Meets stated SLA goals (90% customer response time for each priority category and an 80% resolution rate)
- Ensures supervised IT staff also meet their stated SLA goals
- Ensures that proper Health & Safety (H&S) guidelines are practiced and maintained by all supervised IT staff
- Significant computer support experience and managerial experience
- Strong knowledge of microcomputer hardware,software and operating systems
- Knowledge of networking processes
- Strong managerial and communication skills
- Knowledge of budgets and financial management of recovery systems
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