Forefront Technologies Hiring Support Analyst-Any Degree..

Job Description:
Job Title: Documentum Level 2 Support
Job Category:   Support 
Location:  Burlington, NC
Travel Required:  Minimal
Position Type:  Full-Time

Job Description:

Job Purpose:

To provide 7x24 second level support including End-user support functions, day-to-day production support, 
and application related operational activities for managing the Documentum Applications. 

Required Skills Set and Experience: 

•  3 - 7 years of progressively challenging experience in an IT support and application operations support position 
•  2 - 4 years of progressive helpdesk triage and end-user support environment 
• Strong communications skills; ability to patiently understand and resolve application and help-desk issues is a must. 
•  2 years of experience with Documentum administration is a plus.
•  Experience with Documentum Content Server/Webtop is a plus. 
•  Working knowledge of MS SQL server, Apache Tomcat, and Windows Server is a must. 
•  Controls and procedures oriented  with strong emphasis on proper documentation and following standards and procedures to ensure proper controls is highly desirable 
•  General understanding of fundamentals of IT security, access controls and application security mechanisms is preferred.
•  MUST be a good communicator, as all communication with internal customers will be done via phone.

Skills/Qualifications:

•  System Administration, Developing Standards, LAN Knowledge, Proxy Servers, Training , Multitasking, On-Call,
•  Networking Knowledge, Network Hardware Configuration, LDAP

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